Refund Policy

Refund & Return Policy

Menryx Return & Refund Policy

Last Updated: 07/06/2026

30-Day Money-Back Guarantee

At Menryx, we stand behind the quality of our products. We offer a 30-day money-back guarantee under the terms outlined below. By completing a purchase on our website, you acknowledge and agree to this Refund & Return Policy, including all eligibility requirements, limitations, and exclusions.

1. Eligibility for Refunds

To be eligible for a refund, all of the following conditions must be met:

Refund requests must be submitted within thirty (30) days of the confirmed delivery date.
Requests submitted after thirty (30) days from the confirmed delivery date are not eligible.
Shipping and handling fees are non-refundable.
Returned items must be unused, unopened, and in their original packaging.
Return shipping costs are the customer's responsibility unless the item received was defective, damaged, or incorrect.

Refund eligibility is strictly limited to the thirty (30) day period following the confirmed delivery date. Requests submitted outside this timeframe will be denied.

2. Non-Eligible Refund Requests

Requests submitted outside the 30-day guarantee period.
Subscription renewals or recurring charges processed after the initial 30-day window.
Orders that have already been processed, shipped, or fulfilled after the eligible cancellation period.
Requests that do not meet the terms of this policy.

Carrier delivery confirmation will be used as proof of delivery and establishes the start of the 30-day refund window, even if a signature was not required.

3. Subscriptions & Recurring Orders

3.1 Subscription Refund Eligibility

If your order includes a subscription, the 30-day money-back guarantee applies only to your first shipment. Customers are responsible for managing, modifying, or canceling their subscription within the applicable period.

Subscription renewal charges processed after the initial 30-day window are not eligible for refunds. Failure to cancel before a renewal billing date does not qualify as grounds for a refund.

3.2 Automatic Renewal

Your subscription will automatically renew unless canceled. You will be charged through your selected payment method every 30 days or according to your selected delivery frequency. By placing your initial order, you agree to the automatic renewal terms of your subscription.

3.3 Cancellation

You may cancel your subscription at any time. To avoid a recurring charge, cancellation must be completed at least twenty-four (24) hours before the next scheduled billing date. To cancel, contact us at [Support Email] or manage your subscription through your account portal.

Cancellations take effect at the end of the current billing period. Refunds will not be issued for renewal charges already processed before cancellation.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, contact [Support Email] within forty-eight (48) hours of delivery with your order number, a description of the issue, and clear photos of the product and packaging.

Depending on the situation, Menryx may send a replacement at no cost or issue a refund at our discretion. In most cases, you do not need to return a damaged or defective item.

5. Order Cancellations

You may request cancellation of a one-time order within two (2) hours of purchase by contacting [Support Email]. Once an order has been processed, packed, or shipped, it cannot be canceled. If the order has already shipped, the standard 30-day refund policy applies.

A $2.00 administrative processing fee may apply to approved order cancellations.

6. How to Request a Refund

Email [Support Email] with your order number and reason for the request.
Our support team will review your request and respond within 3 business days.
If approved, instructions for return shipping will be provided.
Refunds will be issued to the original payment method after the returned item is received and inspected.

Approved refunds are typically processed within 10 business days of receipt and inspection. Bank or card provider posting times may vary.

7. Lost or Undelivered Packages

If your package does not arrive within the estimated delivery timeframe, contact [Support Email] so we can initiate a carrier investigation. Menryx is not responsible for packages lost or delayed due to incorrect or incomplete shipping information provided by the customer.

8. Shipping Costs

Shipping and handling fees are non-refundable, including for approved refund requests. Return shipping costs are the customer's responsibility unless the product received was defective, damaged, or incorrect.

9. Policy Updates

Menryx reserves the right to update or amend this Refund & Return Policy at any time. Changes take effect immediately upon publication on our website.