Shipping policy

Last Updated: 07/06/2026

This Shipping Policy explains how Menryx processes and ships orders placed through our website.

1. Order Processing

Orders are typically processed within 1-3 business days after payment confirmation, excluding weekends and holidays. Processing times may vary during high-volume periods, product launches, or carrier disruptions.

2. Shipping Confirmation

Once your order ships, you will receive a confirmation email with tracking information when tracking is available. Tracking may take 24-48 hours to update after the carrier receives the package.

3. Delivery Timeframes

Estimated delivery times are provided at checkout when available and are not guaranteed. Actual delivery depends on the carrier, destination, weather, customs processing, and other conditions outside our control.

4. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information. Menryx is not responsible for packages delayed, returned, or lost due to incorrect or incomplete addresses provided at checkout.

5. Lost or Undelivered Packages

If your package does not arrive within the estimated delivery timeframe, contact [Support Email] so we can help initiate a carrier investigation. Refund or replacement eligibility is determined after the carrier investigation is completed.

6. Damaged Packages

If your order arrives damaged, contact us within forty-eight (48) hours of delivery with your order number and clear photos of the product and packaging.

7. International Shipping

If international shipping is available, customers are responsible for any customs duties, import taxes, brokerage fees, or other charges required by the destination country unless otherwise stated at checkout.